HELP DESK

A dedicated help desk has been established at Jerusalem College of Engineering to ensure efficient grievance redressal and provide guidance to parents and students seeking clarification on matters related to admissions, academics, and other concerns. The help desk is conveniently located at the reception hall of the college. Our team of friendly and knowledgeable staff is committed to addressing your inquiries quickly and efficiently, ensuring a smooth and hassle- free experience

GRIEVANCE & REDRESSAL

The objective of the Grievance Cell is to provide a support system for the stakeholders to express their grievance regarding academic and non-academic activities. To initiate proactive measures to redress the grievance of the stakeholders. To examine and scrutinize the complaints of the aggrieved stakeholders and to take up the matters with appropriate authorities for redressal.

Mechanism for Redressal Of Grievances

• Collection of grievances through various modes such as email, online link, AICTE centralized support link and written letters submitted to proctors and class in charges.


• Suggestion / complaint Box is installed in the ground floor of the Administrative Block in which the Students, who want to remain anonymous, put in writing their grievances and their suggestions for improving the Academics / Administration in the College.


• Address the grievances and to solve them within a stipulated time limit


• Review all cases and prepare statistical reports about the number of cases received in each semester, the cases attended to and the number of pending cases, if any, which require direction and guidance from the higher authorities

Procedure for Submitting Grievances

Grievance may be registered with respective proctors or class in-charges or the department grievance cell committee member. Grievances can also be submitted to online.grievances@jerusalemengg.ac.in and AICTE centralized support system https://css.aicte-india.org/login

Online Link

Submit Grievance

or
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NAME	DESIGNATION	POSITION
Dr.Sathiyamurthy S	Principal	Convener
Dr.S.Sridhar	Professor, Department of Information Science and Technology, CEG Campus, Anna University	Anna University Nominee
Mr.R.Sivagnanam	Chief Librarian	Member
Ms.V.G.Thamaraiselvi	Assistant Professor – AI&DS	Member
Ms.K.S. Janu	Assistant Professor – AI&ML	Member
Ms. B. Nivetha	Assistant Professor – BME	Member
Ms.E.Ishwarya	Assistant Professor –CE	Member
Ms.C.Needhu	Assistant Professor – CSE	Member
Ms.R.Rachel Evelyn	Assistant Professor –CS	Member
Ms. G.Preethi Wilson	Assistant Professor –CS & BS	Member
Ms.S.Rudhra	Assistant Professor –EEE	Member
Ms.K.Pushpavalli	Assistant Professor – IT	Member
Mr. R. Surendher	Assistant Professor –MBA	Member
Mr.G.Tarakaram	Assistant Professor – S&H  (General Engineering)	Member
Ms.P.Mythily	Housekeeping Staff	Member
Mr.Jaya Surya K	Student –IV BME	Member
Ms.Nivetha B	Student-II ECE	Member
Dr.G.Merlin Sheeba	Professor – ECE	Member Secretary