TOP ENGINEERING COLLEGES ADMISSION 2024-2025
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Grievance Cell & Help Desk

HELP DESK


A dedicated help desk has been established at Jerusalem College of Engineering to ensure efficient grievance redressal and provide guidance to parents and students seeking clarification on matters related to admissions, academics, and other concerns. The help desk is conveniently located at the reception hall of the college. Our team of friendly and knowledgeable staff is committed to addressing your inquiries quickly and efficiently, ensuring a smooth and hassle-free experience


GRIEVANCE & REDRESSAL CELL (GRC)



NAME

DESIGNATION

POSITION

Dr. Ramesh S

Principal

Chairperson

Mr.R.Sivagnanam

Chief Librarian

Member

Ms.M.Preetha

Assistant Professor – AI&DS

Member

Ms.S.Vinitha

Assistant Professor – AI&ML

Member

Ms.V.Mythily

Assistant Professor – BME

Member

Ms.E.Ishwarya

Assistant Professor –CE

Member

Ms.C.Needhu

Assistant Professor – CSE

Member

Ms.R.Rachel Evelyn

Assistant Professor –CS

Member

Ms.S.Rudhra

Assistant Professor –EEE 

Member

Ms.K.Pushpavalli

Assistant Professor – IT

Member

Mr. R. Surendher

Assistant Professor –MBA

Member

Mr.G.Tarakaram

Assistant Professor – S&H 

(General Engineering)

Member

Ms.P.Mythily

Housekeeping Staff

Member

Ms.I.M.Aslin Angel

Student – IV CSE 

Member

Dr.G.Merlin Sheeba

Professor – ECE

Member Secretary

The main purpose of the Grievance & redressal Cell is to inculcate a responsive and accountable attitude among all the stake holders of the institution in order to maintain a conducive educational environment.

Procedure for submitting grievances :

Grievance may be registered with respective proctors or class in-charges. Grievances can also be submitted to online.grievances@jerusalemengg.ac.in and AICTE centralized support system https://css.aicte-india.org/login

Mechanism of GRC

  • Collection of grievances through various modes such as email, online link, AICTE centralised support link and written letters submitted to proctors and class incharges.

  • Address the grievances and to solve them within a stipulated time limit

  • Review all cases and prepare statistical reports about the number of cases received in each semester, the cases attended to and the number of pending cases, if any, which require direction and guidance from the higher authorities

  • Record all the proceedings and submit it to Principal for actions.

  • Implementing the solution.